Data Retention
We keep your account data only while active. After closure, we retain transaction records for seven years per Indonesian tax law, then delete.
LEGAL REFERENCE
Your privacy is our foundation
We protect your account, your payment details and your data with the same care you'd expect from any platform you trust with real money. This policy shows you...
Account SecurityPayment ProtectionData TransparencyIndonesia ComplianceYour Rights
Privacy posture and data governance
lgoace collects and processes personal data to run your account, process payments via DANA, OVO, GoPay and QRIS, and fulfil obligations under Indonesian law and supported regions' regulations. We store data securely, share it only with payment partners and compliance teams where necessary, and never sell it to third parties. You have the right to access, correct or request deletion of your
data. All processing follows encryption standards and periodic security audits. Contact our privacy team if you have questions about how your information is handled or wish to exercise your rights.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
PLAYER SUPPORT
Privacy questions? Reach out directly
Privacy Email
Send data requests, deletion inquiries or concerns to our dedicated privacy inbox. We respond within five business days.
Live Chat Support
Chat with our support team during operating hours. They'll direct account-level queries to our privacy officer or data team.
Legal Requests
Formal data access requests, GDPR-equivalent queries or legal proceedings are handled by our compliance office with documented timelines.
REVIEW SIGNALS
Privacy standards we maintain
Encryption End-to-End
All your payment and account data travels over SSL/TLS encryption. Stored data uses AES-256 encryption at rest across our databases.
Regular Security Audits
We conduct quarterly third-party security reviews and penetration testing to catch vulnerabilities before they become issues for you.
Payment Partner Vetting
DANA, OVO, GoPay and QRIS integrations are audited for compliance. Each partner signs strict data-handling agreements with us.
Indonesia Jurisdiction Ready
Our policy and data handling align with Indonesian Law No. 27 of 2022 on Personal Data Protection and supported regional requirements.
No Third-Party Sales
We do not sell your personal data to advertisers, brokers or external marketers. Your information stays internal or shared only for compliance.
Transparent Cookie Use
We use only essential and analytics cookies. You can review our cookie policy and opt out of analytics tracking anytime in settings.
BENCHMARKED
How our privacy stance compares
Third-Party Sharing
Unlike many platforms, we don't share your behavioural data with external analytics firms. Only payment partners and compliance auditors have access.
Account Portability
You can request a complete export of your personal data in machine-readable format within 30 days. We'll deliver it encrypted to your registered email.
Dispute Resolution
Privacy disputes are first handled by our internal team; if unresolved, we escalate to Indonesia's relevant data protection authority or mediator.
Child Safety
We do not knowingly collect data from anyone under 18. If we discover underage account activity, we immediately suspend and investigate.
Policy Updates
Material changes to this policy require 30 days' notice via email and in-app banner. We log all version changes with effective dates.
Cross-Border Data
Your data lives in Indonesia-based infrastructure. International transfers for compliance are encrypted and contractually protected.
What you see on your account dashboard
Privacy Settings Hub
One central place to review what data we have, update your preferences, opt out of analytics, and toggle communication channels all in seconds.
Payment History Transparency
Every transaction via DANA, OVO, GoPay or QRIS is logged with timestamps, amounts and partner references. You see exactly what we see.
Session & Device Log
Review active login sessions, device fingerprints and IP addresses tied to your account. Revoke suspicious sessions instantly from settings.
Data Export on Demand
Request a full personal data export as a JSON or CSV file. We prepare and send it within 30 days, encrypted and password-protected.
Cookie & Tracker Control
Granular toggles for analytics, essential cookies and remarketing pixels. Changes apply immediately without clearing your account state.
Deletion Request Workflow
Initiate account deletion, data purge or permanent opt-out with a single button. We confirm via email and process within 14 calendar days.
Privacy policy FAQs
We collect your name, email, phone number, date of birth, address and payment details (DANA, OVO, GoPay or QRIS identifier). We also log login history, device data and game activity for account security and regulatory compliance.
We delete personal account data within 90 days of closure. Transaction records and audit logs are kept for seven years per Indonesian tax and AML requirements, then permanently erased. You can request earlier deletion where permitted.
No. We never sell personal data to marketers, brokers or advertisers. We share only with payment partners and compliance teams when legally required. Your behaviour data stays internal.
All payments use tokenization; we never store full card or wallet credentials. Transactions are encrypted end-to-end with SSL/TLS. Each payment partner signs a strict data-protection agreement with us.
Yes. Go to Settings > Privacy > Data Export to download your full personal data. To request deletion, use Settings > Privacy > Delete Account. We process both requests within 30 days and send confirmation to your email.
Any material change in data handling would require 30 days' notice and your explicit consent where possible. Your data would remain subject to the same privacy standards unless you opt out of the new arrangement.
Email our privacy team immediately at [email protected] with details. We'll investigate within 48 hours, check for unauthorised access, and notify you of findings and any corrective steps we've taken.